Privacy Policy
Last Updated: 01 August 2023

At GoRoutes, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us when using our parcel delivery and carpooling platform. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect
1.1. Personal Information: When you sign up and use our platform, we may collect personal information such as your name, email address, phone number, and other contact details to create and maintain your account.

1.2. Trip and Package Information: To facilitate carpooling and parcel delivery, we collect information about the trips you create or join and the packages you send or receive through our platform.
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1.3. Location Data: We may collect precise location data when you use our carpooling service to match you with other travelers going in the same direction or to assist in package delivery.

1.4. Payment Information: When processing payments for our services, we may collect payment details, including credit card or other financial information.

1.5. User Communications: We may collect any communication sent to us through our platform or customer support channels.

1.6. Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your interactions with our website and platform.

2. How We Use Your Information
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2.1. We use the collected information to provide and improve our services, including facilitating carpooling arrangements and parcel deliveries.

2.2. We may use your information to communicate with you about our platform, service updates, and promotional offers.

2.3. GoRoutes may aggregate and anonymize data to perform analytics and research to enhance our services.

2.4. We use location data to match travelers for carpooling and to optimize package delivery routes.

3. Information Sharing and Disclosure
3.1. We may share your information with other users when you participate in carpooling or package delivery.

3.2. We may share your information with third-party service providers to process payments, provide customer support, or assist with platform optimization.

3.3. We may disclose your information if required by law or to protect the rights, safety, or security of GoRoutes, its users, or others.

4. Data Security
4.1. GoRoutes employs industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.

4.2. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices
5.1. You can access, update, or delete your account information by logging into your GoRoutes account.

5.2. You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication.

6. Children's Privacy
6.1. Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13.

7. Changes to this Privacy Policy
7.1. We may update this Privacy Policy from time to time. Any material changes will be communicated to you through our platform or by other means.

8. Contact Us
8.1. If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at hello@goroutes.app.